Privacy Policy

FridayHQ (“we,” “us,” or “our”) provides a social media management platform for agencies, brands, and teams. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, or use our services.

By using FridayHQ, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

We collect information in the following ways:

• Account information such as your name, email address, organization name, and authentication credentials.
• Billing information processed through our payment providers, including billing address and subscription details.
• Content you upload or create in FridayHQ, including posts, captions, media files, calendars, and client workspace data.
• Connected social account metadata required to publish and analyze content on third-party platforms.
• Usage data such as log files, device information, browser type, IP address, and interactions with our product.
• Communications you send to us, including support requests and feedback.

We use the information we collect to:

• Provide, operate, maintain, and improve FridayHQ.
• Authenticate users and manage accounts, teams, and permissions.
• Schedule, publish, and analyze social media content on your behalf when authorized.
• Process subscriptions, send billing notices, and provide customer support.
• Monitor usage, troubleshoot issues, detect fraud, and protect the security of our platform.
• Send service-related communications, product updates, and administrative messages.
• Comply with legal obligations and enforce our Terms of Service.

When you connect a social media account to FridayHQ, we access only the data and permissions you authorize through that platform’s authentication process. This may include account identifiers, page or profile details, publishing permissions, and analytics data made available by the platform.

We do not control third-party platforms and are not responsible for their privacy practices. Your use of those platforms remains subject to their own terms and policies. You may disconnect linked accounts at any time through your FridayHQ settings or the relevant platform.

We do not sell your personal information. We may share information in the following limited circumstances:

• With service providers who help us operate FridayHQ, such as hosting, analytics, email delivery, and payment processing partners.
• With other members of your workspace when you invite teammates or share client access according to your account settings.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of FridayHQ, our users, or others.
• In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate confidentiality protections.

We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete content or close your account, we will delete or anonymize associated data within a reasonable period, except where retention is required by law or legitimate business needs such as backup, security, or billing records.

We implement administrative, technical, and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, delete, or export personal information we hold about you, object to or restrict certain processing, and opt out of non-essential marketing communications.

To make a request, contact us at privacy@fridayhq.com. We may need to verify your identity before responding.

We use cookies and similar technologies to keep you signed in, remember preferences, understand product usage, and improve performance. You can control cookies through your browser settings, though disabling certain cookies may affect functionality.

If you access FridayHQ from outside the country where our servers or service providers are located, your information may be transferred to, stored in, and processed in other countries that may have different data protection laws than your jurisdiction.

FridayHQ is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where appropriate, provide additional notice. Your continued use of FridayHQ after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at privacy@fridayhq.com.