Question 1

Is there a free trial?

Accepted Answer

Yes. Team includes a 7-day free trial. Your first seat needs no credit card. Adding a 2nd or 3rd seat requires a card on file (no charge until the trial ends). Adding a 4th seat is charged immediately.

Question 2

How does per-user pricing work?

Accepted Answer

Team is billed per active user: $30 per user with monthly billing, or the equivalent of $21 per user per month with yearly billing. Add or remove seats as your team changes.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards. Custom Plan customers can arrange invoicing and flexible contract terms with our sales team.

Question 4

Do you offer annual billing?

Accepted Answer

Yes. Choose yearly billing for 30% off the Team Plan: $21 per user per month, billed as $252 per user per year. Custom Plan billing terms can be tailored with our sales team.

Question 5

When should I choose the Custom Plan?

Accepted Answer

The Custom Plan is for organizations that need tailored storage or Xander access, custom contracts, invoicing, training, or dedicated support.

Question 6

Can I manage multiple projects?

Accepted Answer

Yes. Agencies run multiple brands from one FridayHQ workspace with projects, roles, and a shared calendar.

Question 7

What is Live Queue?

Accepted Answer

Live Queue is where pending content sits for review — approve, request changes, or reject on the actual media and caption.

Question 8

What is Xander?

Accepted Answer

Xander is FridayHQ’s AI assistant in Discussion. Ask for stronger captions, brief checks, and visual notes on the content.